SHIPPING AND DELIVERY POLICY — BITEBOXX
Effective Date: Aug 26, 2026
Last Updated: Aug 26, 2026
Platform: BiteBoxx (Website & Mobile Applications)
Website: https://biteboxx.com
Support Email: biteboxx08@gmail.com
Support Helpline: +91 701 492 0354
1. Overview
This Shipping and Delivery Policy explains how BiteBoxx fulfills and coordinates on-demand food and beverage deliveries placed via the BiteBoxx mobile applications and website (https://biteboxx.com).
2. Operational Delivery Zones
- Service Locations: BiteBoxx operates within designated hyperlocal zones across university campuses (including Shoolini University), Solan municipal limits, and adjoining operational corridors in Himachal Pradesh, India.
- Service Availability: Delivery coverage depends on real-time partner restaurant operating schedules, road weather conditions, and active delivery fleet availability.
- Location Auto-Detection: The BiteBoxx platform utilizes GPS to display only those restaurants actively servicing your current delivery radius.
3. Estimated Delivery Time (EDT)
- Standard Fulfillment Time: Typical deliveries are completed within 25 to 50 minutes from the moment an order is confirmed.
- Factors Influencing Delivery Speed:
- Kitchen preparation time and complexity of ordered items.
- Overall order queue during peak lunch/dinner hours.
- Distance between restaurant and customer drop-off point.
- Inclement weather conditions (heavy rain, snowfall) and road traffic disruptions.
- Live GPS Tracking: Once your order is dispatched, customers can track the delivery partner's real-time progress via the live map view in the BiteBoxx application.
4. Delivery Fees & Surge Pricing
- Itemized Billing: All delivery fees and applicable packaging charges are transparently displayed on the checkout screen before final payment.
- Distance Calculation: Delivery charges are calculated dynamically based on the shortest driving distance between the merchant and the destination.
- Weather & Peak Surges: Nominal surge charges may apply during late-night operating hours or extreme weather conditions to compensate delivery personnel fairly.
5. Order Handover & Customer Responsibilities
To ensure swift delivery handover:
- Precise Location Details: Please provide specific instructions (e.g., department, hostel block, flat/room number, and nearby landmark).
- Phone Reachability: Ensure your registered contact number is active and reachable during the delivery window.
- Collecting the Order: Customers must collect orders promptly upon the delivery partner's arrival. If the customer is unreachable after multiple attempts for more than 10 minutes, the delivery partner will mark the order as undeliverable, and no refund will be issued.
6. Damaged or Tampered Delivery
All food parcels are sealed by partner restaurants before pickup. If a package seal is broken or severely damaged upon arrival:
- Do not accept the delivery from the rider.
- Immediately take a photograph and notify our support desk via the app or email at biteboxx08@gmail.com.
7. Corporate & Support Contact
For delivery support or inquiries:
- Brand : BiteBoxx
- Support Email: biteboxx08@gmail.com
- Customer Helpline Phone: +91 701 492 0354
- Corporate Address: Shoolini University, Solan, Himachal Pradesh — 173229, India
- Official Website: https://biteboxx.com
