REFUND POLICY — BITEBOXX

Effective Date: Aug 26, 2026
Last Updated: Aug 26, 2026
Platform: BiteBoxx (Website & Mobile Applications)
Website: https://biteboxx.com
Support Email: biteboxx08@gmail.com
Support Helpline: +91 701 492 0354

1. Overview

At BiteBoxx, operated by BiteBoxx Technologies, customer satisfaction is our top priority. Because our platform facilitates the ordering and delivery of fresh, perishable food and beverage items prepared on-demand, this Refund Policy outlines the circumstances under which refunds are issued, how claims are verified, and standard refund turnaround timelines.

2. Refund Eligibility Criteria

Customers are eligible for a partial or full refund under the following verified conditions:

1. Missing or Incomplete Order Items: One or more billed food items were missing from your delivered package.
2. Incorrect Item Delivered: You received an entirely different dish or non-vegetarian food in place of a vegetarian order.
3. Severe Food Spillage or Packaging Damage: Food arrived severely damaged, unhygienic, or spilled during transit (photographic proof required via app support or email within 1 hour of delivery).
4. Order Marked Delivered But Not Received: The order status is marked "Delivered" on the platform, but the order was never received (verified with delivery audit).
5. Cancellations Initiated by Restaurant or Platform: The order was cancelled by the merchant due to item unavailability or by BiteBoxx due to operational/logistics constraints.
6. Payment Debited but Order Failed / Double Charged: Payment was deducted from your bank/wallet, but the order failed to generate or was charged multiple times.

3. Non-Refundable Scenarios

Refunds will NOT be provided in the following cases:

• Incorrect Delivery Information: Order could not be delivered because the customer supplied an incorrect, incomplete, or unreachable delivery address.
• Customer Unreachable: Delivery partner arrived at the specified address and made multiple contact attempts, but the customer remained unreachable for more than 10 minutes.
• Subjective Taste Preferences: Issues relating solely to personal taste, spice tolerance, or individual preference when the food matches the standard restaurant menu description.
• Delayed Reporting: Claims reported after more than 2 hours following delivery completion.

4. Refund Request Procedure

To request a refund:

1. Open the BiteBoxx App and navigate to My Orders / Order History.
2. Select the relevant order and tap "Help / Support" or "Report an Issue".
3. Detail the issue and attach clear photographs (for spilled, missing, or incorrect items).
4. Alternatively, email our support desk at  biteboxx08@gmail.com with your Order ID, Registered Mobile Number, and photos.

Our support desk reviews and responds to all claims within 2 to 4 hours.

5. Refund Method & Processing Timelines

Once a refund is approved by BiteBoxx Technologies, the amount is automatically initiated back to the original payment method in compliance with RBI guidelines:

Note: If an approved refund is not credited within the specified timeline, please email us at support@biteboxx.com with your Order ID and the Bank Reference (RRN) Number from your refund confirmation.

6. Corporate Contact Information

For refund disputes or escalations, contact:

• Company: BiteBoxx 
• Customer Support: biteboxx08@gmail.com
• Helpline Phone: +91 701 492 0354
• Corporate Address: Shoolini University, Solan, Himachal Pradesh — 173229, India
• Official Website: https://biteboxx.com