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Privacy policy

PRIVACY POLICY — BITEBOXX

Effective Date: Aug 26, 2026
Last Updated: Aug 26, 2026
Platform: BiteBoxx (Website & Mobile Applications)
Website: https://biteboxx.com
Contact Email: biteboxx08@gmail.com

1. Introduction

This Privacy Policy explains how BiteBoxx  collects, uses, processes, and protects personal data when you use the BiteBoxx mobile applications (Customer App, Restaurant Partner App, Delivery App) and our official website (https://biteboxx.com).

We are committed to maintaining the privacy, confidentiality, and security of all user data in compliance with the Information Technology Act, 2000 and applicable Indian data protection frameworks.

2. Information We Collect

2.1 Information Provided by Users

  • Account & Contact Data: Name, email address, contact phone number, and delivery addresses (including specific room/building details and geographical landmarks).
  • Authentication Data: Encrypted passwords and login session tokens.
  • Merchant / Restaurant Data: Legal business name, store address, menu items, price lists, settlement bank account details, and FSSAI registration details.
  • Customer Support Interactions: Feedback, support tickets, ratings, and customer service correspondence.

2.2 Information Collected Automatically

  • Location Information (GPS): Precise geographic location data collected with your permission when the app is active in foreground/background to locate nearby restaurants, estimate delivery timelines, calculate delivery fees, and power live order tracking.
  • Device & Technical Data: Device hardware model, operating system version, unique device identifiers, IP address, cellular network, and crash logs.
  • Push Notification Tokens: Firebase Cloud Messaging (FCM) tokens utilized solely to deliver real-time order updates and status alerts.
  • Transactional Data: Order reference IDs, transaction timestamps, order values, and payment modes. Note: We never store card numbers, CVVs, or bank PINs on our servers; all payment transactions are handled through certified PCI-DSS compliant payment gateways.

3. Purpose of Processing Your Information

BiteBoxx processes personal data strictly for legitimate operational purposes:

  • To authenticate accounts and ensure platform security.
  • To process, dispatch, and fulfill food and beverage delivery orders.
  • To execute digital payment processing via licensed payment gateways (e.g., Paytm PG).
  • To transmit real-time push notifications and delivery alerts.
  • To provide dedicated customer support and handle refund requests.
  • To detect, prevent, and remediate fraudulent activities and security breaches.

4. Data Sharing & Disclosure

BiteBoxx does not sell, rent, or monetize your personal information to any third parties for advertising purposes. Data is shared strictly as necessary with:

  • Partner Restaurants: Order details and customer delivery address required for food preparation and dispatch.
  • Delivery Partners: Customer name, delivery address, and phone number necessary for physical delivery fulfillment.
  • Payment & Cloud Infrastructure Providers: Payment gateway providers (e.g., Paytm PG), Google Maps API (navigation), and Google Firebase (push notifications and diagnostics).
  • Law Enforcement & Regulatory Authorities: When mandatory under applicable Indian law, court order, or regulatory directive.

5. Security & Data Protection

BiteBoxx Technologies enforces enterprise-grade security standards to safeguard all data:

  • TLS 1.2+ / HTTPS encryption for all data in transit between mobile applications and our servers.
  • Role-based, audited administrative access controls on production databases.
  • Sandboxed and encrypted storage for sensitive documents and invoice records.

6. Data Retention & Account Deletion Rights

We retain user data for the duration that your account is active and for a reasonable period thereafter to fulfill legal, tax, and accounting obligations (up to 7 years for financial records).

How to Request Account & Data Deletion: Users have the right to request full erasure of their personal account and associated data at any time:

  1. Via the BiteBoxx Mobile App under Settings -> Account -> Delete Account, OR
  2. By emailing a formal deletion request to biteboxx08@gmail.com. All deletion requests are verified and processed within 30 days.

7. Children's Privacy

  • The Customer application is intended for users 13 years of age and older.
  • The Restaurant Partner and Delivery Partner applications are intended exclusively for individuals aged 18 and above.
  • We do not knowingly collect personal data from children under 13 years of age.

8. Changes to this Privacy Policy

BiteBoxx Technologies reserves the right to amend this Privacy Policy at any time. Changes will be posted to this page with an updated "Last Updated" timestamp. Continued use of the platform represents acceptance of the revised terms.

9. Grievance Officer & Contact Information

For privacy inquiries, grievance redressals, or data access requests, please contact our designated Grievance Desk:

  • Brand : BiteBoxx
  • Official Email: s biteboxx08@gmail.com
  • Customer Care Helpline: +91 701 492 0354
  • Corporate Address: Shoolini University, Solan, Himachal Pradesh — 173229, India
  • Official Website: https://biteboxx.com