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Cancellation policy

CANCELLATION POLICY — BITEBOXX

Effective Date: Aug  26, 2026
Last Updated: Aug 26, 2026
Platform: BiteBoxx (Website & Mobile Applications)
Website: https://biteboxx.com
Support Email: biteboxx08@gmail.com
Support Helpline: +91 701 492 0354

1. Overview

At BiteBoxx, operated by BiteBoxx , we are dedicated to providing a transparent, fair, and reliable food ordering experience. Because all food items are prepared fresh by independent restaurant partners upon customer order confirmation, this Cancellation Policy specifies allowable cancellation windows and fee structures.

2. Customer-Initiated Cancellations

2.1 Free Cancellation Window (Before Kitchen Acceptance)

  • You may cancel your order free of charge within one (1) minute of placing the order, provided the partner restaurant has not yet accepted or started preparing your order.
  • Upon successful cancellation within this window, 100% of the payment will be refunded immediately to your original payment method.

2.2 Post-Acceptance / In-Preparation Cancellations

  • Once a partner restaurant has accepted the order and started cooking/food preparation, order cancellation is not permitted.
  • If a customer insists on cancelling an order during active food preparation, a cancellation fee equal to 100% of the order value will apply to compensate the merchant for prepared perishable ingredients and kitchen labor.

2.3 Order Dispatched / Out for Delivery

  • Orders that are picked up by the delivery partner and out for delivery cannot be cancelled.
  • Refusal to collect the order at the delivery address will be considered a customer cancellation with no refund entitlement.

3. Merchant / Platform-Initiated Cancellations

BiteBoxx Technologies or the restaurant partner reserves the right to cancel an order under the following conditions:

  1. Out of Stock: Items ordered are unavailable or sold out at the restaurant.
  2. Inaccessible Location: Delivery address is outside serviceable boundaries, blocked due to adverse weather/landslides, or unreachable.
  3. Contact Failure: The customer cannot be reached after multiple attempts to confirm critical order details.
  4. Payment / Security Flags: Failed payment verification or suspected fraudulent activity.

100% Full Refund Guarantee: In all cases of merchant or platform-initiated cancellations, the customer receives a 100% full refund with zero deductions.

4. Cancellation Steps

  1. Open the BiteBoxx Mobile App.
  2. Go to Active Orders on the home screen.
  3. If within the allowable cancellation period, tap "Cancel Order".
  4. If the cancellation button is disabled, tap "Support / Help" to speak with a customer care representative.

5. Refund Processing Timelines

For all approved order cancellations:

  • UPI / Paytm Wallet: Credited within 24 to 48 hours.
  • Credit / Debit Cards / Net Banking: Credited within 5 to 7 business days (as per banking standards).

6. Corporate Contact Information

For urgent cancellation queries:

  • Brand : BiteBoxx
  • Support Email: biteboxx08@gmail.com
  • Customer Helpline Phone: +91 701 492 0354
  • Corporate Address: Shoolini University, Solan, Himachal Pradesh — 173229, India
  • Official Website: https://biteboxx.com
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